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	Terms & Conditions
	Shipping: Orders are shipped by via UPS. Due to product upgrades, shipping locations, and dimensional weight on some items, it is impossible for the cart to figure out exact shipping charges 100% off the time. If by chance the cart calculates incorrect shipping charges, we will contact you prior to processing your order. Some items such as fluorescent lamps are based on dimensional weight, additional shipping charges will be applied. Out of Stock Items: From time to time, stock shortages may occur. If an item is out of stock, we will backorder the product unless instructed not to. When the item arrives, we will ship it to you at no additional cost. Returns: Need to return an item? You may return any item as long as it meets the following conditions: The product has not been used. The product is in the original box and/or packaging that is resalable and not damaged. The product is accompanied by all its original paperwork, instructions, warranty cards, and accessories. The product was purchased within the last 30 days. Clearance items are not returnable. Please fill out the Return Merchandise Request Form. We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 20% restocking fee. Books, clearance items,  and special orders are not returnable. Please allow 3-4 weeks for a refund. Defective Item: Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues. If you find an item to be defective, please fill out our RMA Request Form . Damaged Shipments: PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. All damage claims must be made within 7 days of receiving the package. Any claim made over 7 days may be out of our control, so please inspect your shipment immediately upon delivery. If you have purchased lamps to use at a later date, we advise testing them immediately when receiving them. Price and/or Description Changes: All pricing, pictures and descriptions on this site and our catalog are subject to change with out notice. AquaDirect maintains no responsibility for inadvertent errors. Best Price Guarantee: We will not be undersold! We will meet or beat any competitor's price on any of our stock items. If you find an item at a better price, include the link in the comment section when checking out and we will beat it! © copyright 2007 AquaDirect, All Rights Reserved. MATERIAL AND PHOTOS ON THIS SITE ARE THE COPYRIGHTED PROPERTY OF AQUADIRECT AND MAY NOT BE USED WITHOUT THE PRIOR WRITTEN PERMISSION OF AQUADIRECT.